Frontpage News Items
Did Not Attend (DNA)
We know that our patients have had to wait longer recently to see a doctor. In the past we have nearly always been able to offer routine appointments on the same day or the day after-wards, but this has been more difficult recently.
The practice has a very good attendance rate for their appointments thanks to the punctuality of all of you who have made the effort to keep and attend on time.
However, there are patients who are still missing appointments which is called "Did not attend" (DNA)i.e. the patient does not attend their appointment and does not contact the surgery in advance to cancel or change it.
On average 85 appointments per month are wasted because patients fail to attend. This is equal to 3.5 hours of surgeries per week.
The effect of this is:-
- An increase in the waiting time for appointments
- Prevents someone else who is sick to be seen sooner
- Frustration for both staff and patients
- A waste of resources
The practice is committed to providing appointments to meet the needs of patients but cannot replace appointments lost due to failure to attend. Please help us to help you by always cancelling an appointment you are unable to attend or no longer need so we can offer it to another patient that requires it.
Did not Attend figures for 2105
Named GP for Patients
The practice is required by the Government under the terms of the latest GP contract to allocate all patients a Named Accountable GP.
Individual patients will be informed of their named accountable GP at the first appropriate interaction with the practice. For convenience if you have a medical card your Accountable GP will be the named doctor you are registered with.
Patients registering over the last 2-3 years will not have received a medical card as these are no longer routinely sent when registering with a new GP. However, the practice does keep a record of your registered (accountable) GP. If you wish to be told the name of your Accountable GP, please ask the receptionists when you are next in the surgery. Your Accountable GP will not be available at all times and if your needs are urgent, you may need to discuss them with an alternative doctor.
Your Accountable GP will have overall responsibility for the care and support that our surgery provides to you. They will also work with other relevant health and care professionals, who are involved in your care, to ensure that your carepackage meets your individual needs.
Please note: There is no need to telephone the practice for this information. Where a patient expresses a preference as to which GP they have been assigned, the practice will make reasonable efforts to accommodate this request.
Having an Accountable GP does not prevent you seeing any other doctor in the practice.